Warranty Claim Process

ENM1 Warranty Process

At ENM1, we aim to make the warranty experience simple, transparent, and hassle-free for every customer.

Step 1 – Contact Support

Reach out to our support team via WhatsApp or email with your order ID and a detailed description of the issue you are facing.

Step 2 – Share Proof of the Issue

Please provide clear photos or videos showing the issue with the product. Our team may request additional details if required for verification.

Step 3 – Warranty Verification

Our team will review your request within 24–48 business hours to verify eligibility under the ENM1 Backed Warranty policy.

Step 4 – Claim Approval

Once the claim is approved, we will guide you through the next steps and initiate the warranty process.

Step 5 – Pickup or Return Process

Where pickup service is available, we will arrange doorstep pickup for the product.

If pickup service is unavailable in your location, you may be requested to self-ship the item to us.

For genuine approved warranty cases, reasonable shipping charges may be reimbursed after verification.

Step 6 – Inspection & Replacement

After the product reaches us, it will undergo inspection and testing by our team.

Once the issue is confirmed, a replacement product will be dispatched as per warranty availability.

Important Warranty Notes

  • ENM1 Backed Warranty covers functional and hardware-related defects only.
  • Physical damage, liquid damage, accidental damage, tampering, and misuse are not covered under warranty.
  • Products must be returned in proper condition along with original accessories and packaging where applicable.
  • Replacement is the standard resolution provided under warranty.
  • Refunds are issued only if a replacement is unavailable or cannot be arranged.

Mandatory Unboxing Video Requirement

Customers are strongly required to record a clear and continuous unboxing video at the time of delivery.

This video serves as mandatory proof in cases involving:

  • Damaged products
  • Missing items or accessories
  • Incorrect products received

As required by shipping and logistics partners, claims related to such issues may not be accepted without valid unboxing proof.